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Delivery and Pick-Up Information
Delivery and pick-up charges are based on the final size of the order as well as on the mileage to and from the location and are listed separately for your convenience.
Deliveries for weekend events can be made as early as Wednesday or as late as the Saturday of the event weekend.
Equipment will be stacked neatly under any available overhang, which may be in front of the garage or front door, or behind the house if the client is not home and has not specified a preferred location.
Delivery and pick-up will be outside at ground level only. Special arrangements may be made to deliver onto decks and to interiors of buidlings.
Special delivery requests may be discussed with your rental specialist and can be arranged for an additional charge.
Client is responsible for any damage which occurs should the equipment be exposed to the elements. It is highly recommended that the client be at the location for delivery and pick-up to protect the security deposit. If client will not be at location for pick-up and precipitation is in the forecast, A Party Center requires that all equipment be left under overhangs covered with plastic drop cloths or tarps for protection.
Chairs and tables will be delivered stacked and/or bagged. They must be stacked and/or bagged for pick-up to avoid an additional charge. Set-up and knockdown of tables and chairs is available for an additional charge. Please ask your rental specialist for details.
Dinnerware and flatware must be returned rinsed free of food items. It is not necessary to wash the items as they will be sanitized in house.
If equipment is unavailable for pick-up at the agreed upon time, client agrees to pay a service charge equal to 50% of the original pick-up charge plus any additional rental fees incurred.
Customer Pick-Ups
Equipment will be made available for customer pick-up Wednesday through Saturday. Special arrangements will be made for weekday equipment use.
A Party Center crew members will load and unload the equipment into your vehicle at our location. Client is responsible for securing items in their own vehicles should it be necessary.
Upon customer pick-up, information and instruction will be given regarding the proper handling and use of equipment. Client accepts responsibility for use and care after leaving our facility and should ask any questions as our specialist is reviewing the information on site. We are here to help insure your event is a complete success and we will take any time necessary to do so.
For customer pick-up and return, equipment will be counted as it goes out and comes in, insuring you have received and returned all items reserved.
All food service items including dinnerware and flatware must be returned rinsed free of food items. It is not necessary to wash the items as they will be sanitized in house.
Deposit Information
At the time the rental equipment is reserved, a reservation deposit equal to 50% of the final order will be collected to guarantee the equipment for that date. This amount will be applied toward the final cost of the order and is non-refundable.
In addition, A Touch of Elegance Party Rentals & Events reserves the right to collect a separate security deposit when equipment is picked up or delivered which will be refunded only after all equipment has been returned in satisfactory condition.
Equipment Care
Client assumes responsibility for proper care of all rental equipment and agrees to pay for any damage or loss of the goods, regardless of cause, except reasonable wear & tear. Client also agrees to pay a reasonable cleaning charge, as determined by A Touch of Elegance Party Rentals & Events, for equipment returned dirty. rental charges cann
Delivery and Pick-Up Information
Delivery and pick-up charges are based on the final size of the order as well as on the mileage to and from the location.
Equipment will be stacked neatly under any available overhang, which may be in front of the garage or front door, or behind the house if the client is not home and has not specified a preferred location.
Client is responsible for any damage which occurs should the equipment be exposed to the elements. It is highly recommended that the client be at the location for delivery and pick-up to protect the security deposit. If client will not be at location for pick-up and precipitation is in the forecast, A Party Center requires that all equipment be left under overhangs covered with plastic drop cloths or tarps for protection.
Chairs and tables will be delivered stacked and/or bagged. They must be stacked and/or bagged for pick-up to avoid an additional charge. Set-up and knockdown of tables and chairs is available for an additional charge. Please ask your rental specialist for details.
Dinnerware and flatware must be returned rinsed free of food items. It is not necessary to wash the items as they will be sanitized in house.
If equipment is unavailable for pick-up at the agreed upon time, client agrees to pay a service charge equal to 50% of the original pick-up charge plus any additional rental fees incurred.
All food service items including dinnerware and flatware must be returned rinsed free of food items. It is not necessary to wash the items as they will be sanitized in house.
Cancellation Policy
1) Reservations require 50% of all charges to be paid as deposit.
2) Cancellation fee of 25% of total will be withheld from your initial payment if reservation is cancelled 30 or more days prior to pick-up/delivery date. A fee of 50% will be withheld if cancelled 11-29 days prior to pick-up/delivery date, and 100% of all rental fees are non-refundable if cancelled 10 days or less prior to pick-up/delivery date.
3) All changes to reservations less then 24 hours prior to event subject to minimum $50.00 change order fee. |
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